At Haiphong Heritage, we are committed to ensuring your shopping experience is as smooth and enjoyable as possible. Please review our shipping policies below.

Shipping Rates & Delivery Times in Canada

• We are open for preorder! Packages will be shipped in 5 business days from the order day.
• Standard Shipping: We offer standard shipping rates for all orders. Delivery typically takes between 5-10 business days within Canada.
• Expedited Shipping: Need your items faster? Choose expedited shipping at checkout for delivery within 2-5 business days.

Processing Time

• Orders are processed within 5 business days after purchase. You will receive a confirmation email once your order has been dispatched.

Shipping Destinations

• We currently ship to all locations within Canada. International shipping options will be available soon — stay tuned!
  

Tracking Your Order

• Once your order is shipped, you will receive a tracking number via email. Use this number to track your package on our carrier’s website.

Returns & Exchanges

We hope you love your purchase from Haiphong Heritage. However, if you are not completely satisfied, we offer a straightforward returns and exchanges policy.

We do not offer returns, refunds, or exchanges if you change your mind after placing an order. All sales are final.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at haiphongheritage@gmail.com.

Return Policy

• You may return faulty items within 30 days of receipt for a full refund or exchange, provided the items are unused and in their original condition.
• To initiate a return, please contact our customer service team at haiphongheritage@gmail.com with your order number and reason for return. We will provide more instructions.

Refunds

• Once we receive your return, we will inspect the items and process your refund within 5-7 business days. Refunds will be issued to the original payment method.
• You will receive an email confirmation once your refund has been processed.
  

Exchanges

If you wish to exchange an item, please indicate the desired item in your return request. We will ship the new item once we receive the returned item.

Thank you for shopping with Haiphong Heritage. We appreciate your support!